Gov. Jay Nixon’s office gave MoDOT a big pat on the back last week. The department was honored with two Governor’s Awards for Quality and Productivity in the areas of customer service and technology. These annual awards go to state departments that demonstrate achievement in customer service, efficiency, innovation, process improvement or technology in government.
The customer service award recognized the popular online Traveler Information Map, which shows road conditions, work zones, incidents and flooding information. More than 1.5 million people have turned to map for travel information since it was launched.
The second award honored MoDOT’s revolutionary online method for increasing public participation on projects. With help from HNT!B, a transportation contractor, MoDOT launched the first virtual public meeting. These online meetings allow people to comment on plans and projects from the comfort of their own home and at the time that suits them best. As result, public comments on projects increased tenfold.
MoDOT is honored to receive these awards. Now we just have to figure out how to top them for next year!