Wednesday, November 24, 2010

Celebrate - Then Get Back to Work!

It's always fun to share success with friends.

MoDOT Motor Carrier Services got to do that at a recent ceremony, when our division and the MoDOT Springfield Area District received Governor's Awards for Quality and Productivity.

Motor Carrier Services earned honors in customer services. Our group handles the licensing of Missouri-based motor carriers. We also collect fees, taxes and enforce safety laws. Here's the big news: the people we license, tax and hold to the law are happy to work with us! In fact, 95.7 percent of them report they are satisfied - or very satisfied - with our service. A government agency. Wow.

We, in turn, are awed by our co-workers in southwest Missouri. The Springfield Area District earned the first-ever GAQP Pinnacle Award for constructing the first Diverging Diamond Interchange in the Western Hemisphere. The radical, lower-cost design dramatically improved safety and traffic flow in a heavily-congested area. They even completed the entire project in just six months. People found it easy to keep tabs on the project and quickly learned to use the "wrong" side of the road to get through the area quickly and safely. (I used to live nearby and am floored every time I drive through the area!)

It's very telling that even at the celebration, the two groups talked shop, discussing what new improvements could be made to the driving and freight-moving experience. It made me proud to be MoDOT.

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