Tuesday, November 9, 2010

Talk to Us!

MoDOT wants to be accessible to the citizens we serve. We want your input, we want your opinion, we want you to talk to us.

To make this happen, we try to remove as many communication barriers as possible. We want it to be easy for you to reach the right person in the department.

That’s why you can go to our main website and send us a comment from any page. At the bottom of every web page of www.modot.org you’ll see a little word balloon that says “Give Us Your Feedback on this Page.” Originally we had launched the feature so folks could comment on specific topics or web pages. We quickly learned it served a broader purpose.

People started clicking on the link to ask questions about projects, road conditions, public meetings and anything else that was on their mind.
As the person who oversees the website, I saw that as a huge success! Web visitors didn’t have to navigate to a comment form or hunt down a phone number. Now they were talking to us whenever they felt like it. My comments from the site tripled in a matter of weeks. While we didn’t actually receive a lot of comments about the site, we did get to hear from citizens on about every other topic.

We still have more detailed comment forms on the site, and we still want you to call 1-888 Ask MoDOT whenever you feel like it. But if you’re surfing our site, and something crosses your mind, scroll to the bottom of the page and click on the word balloon. We’ll make sure your comment makes it to the right person.

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